Why is Las Vegas the best fulfillment location for my eCommerce Store ?

Simply put, we are strategically located in Las Vegas, less than 3 miles from McCarran International Airport.  With literally 1000's of flights flying in and out of Las Vegas each day, this means your packages will be picked, packed, and en route to their final destination within hours of receipt.

 


Do You Ship CBD (HEMP OIL) products ?

YES ! We now offer specialized fulfillment services for CBD hemp oil based products. With the growing interest in the health benefits of cannabidiol, more and more retailers are beginning to sell CBD oil online and we are happy to help them scale and ship their products across the U.S.  Providing our hemp-derived online retailers a 1 stop solution to all of their fulfillment needs is the goal of Black Mountain Fulfillment.

 


What Do You Mean By "Ships Same Day Or You Don't Pay"?

Exactly that. Black Mountain Fulfillment understands how important it is for your customers to receive their order as quickly as possible. That's why we guarantee that ALL orders received by our system by Noon Pacific time will be shipped that same day, or you don't pay any fulfillment fees for that day.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Your dedicated account rep is available to answer your questions during normal business hours.

 


Do you only handle B2C orders?

Although B2C is our specialty, we are also able to handle B2B wholesale orders and LTL Freight orders through our network of carriers.


How long will it take for my customer to receive their order?

Through our extensive research and analytical testing, we have determined that USPS First-Class mail will reach the majority of the United States in an average of 2-3 days. International orders are delivered in an average of 5-7 days from our facility.


Do you only ship with USPS?

While USPS is the preferred method for most of our clients, we are able to ship with all major carriers.

 


Can I reroute or update my shipment in transit?

Unfortunetly orders cannot be rerouted while they're in transit.  We can however update any shipping changes prior to your orders being marked as fulfilled.


What are E-packet and IPA services?

E-packet service is a track able, and more affordable USPS international shipping option.  Delivery times may vary but on average they arrive in 7-10 business days.

IPA or International Priority Airmail is a low cost way to ship internationally but does not provide a tracking number.  Your package will still be handled and delivered within the 7-10 business day time frame, but you will not receive delivery confirmation